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Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders. In attempt to cancel or update your order, please send your request immediately after placing your order to us at info@healthyandactive.com (mailto:info@healthyandactive.com). If a cancellation can be honored, store credit for the cance...

Tracking details are available in your Healthy & Active account. Log into your account, and click on the most recent order number in your order history. Your tracking number and link will be on top of your order details. Log in to your account (https://www.healthyandactive.com/account/login) If you checked out as a guest or were not logged into your account when placing your order, a shipment notification containing tracking details is emailed within 48 Hrs. from when the order was submitted....

We offer a 30 day warranty on our items. To initiate an exchange or store credit for your defective item please contact us via email at info@healthyandactive.com (mailto:info@healthyandactive.com). For faster service, please have the following information available: customer name, order number, item (SKU) number, and documentation of the defect.